Frequently Asked Questions
Yes, passengers are can travel with the driver but a face mask will be required.
Yes, but if the extra trips are not agreed within the original quote on our website the extra trips would incur an extra charge for mileage and labour costs.
Toggle ContentaYes, A&E Removals are fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000.
Yes, A&E Removals are fully equipped to undertake any Man and Van Removal related task.
No, providing our driver has access to the items you do not need to be present on the day.
If, your booking is time sensitive please add this information into the brief description box during the quote process on the website so we can make the extra allowances needed to ensure a prompt arrival on the day, in the event of any delay, A&E Removals will always contact you in advance and keep you updated with regular ETA’s.
Yes, your online quotes will include the costs to enter the Congestion and ULEZ zones.
Once your booking is confirmed on the website you will receive a text and email confirmation confirming all of your bookings details.
In the event you need to update your booking please contact A&E Removals using the contact details inside your text/email confirmations.
No, once your booking is confirmed A&E Removals will arrive at the collection address at the date/time specified inside your text and email confirmations.
A&E Removals charge per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.
If you need extra time on the day this is not a problem as A&E Removals provide a Pay as You Go Service so will stay until the job is complete.
Yes, if you need a return journey you can book this in advance by contacting A&E Removals directly or by discussing directly with your driver on the day, it is best to book in advance when possible.
Yes, you will receive an electronic receipt for any payments made via our website, and if your booking is to be paid in cash a receipt can be requested from the driver or by responding to your email confirmation.
In the event you need to cancel or postpone your booking please contact A&E Removals urgently via the contact details either on the website or inside your text/email confirmations.
In the unfortunate event that your driver falls sick, A&E Removals will reallocate your booking to another member of our team so we can complete your booking.
Yes, if your driver has to pay and display to park at a property the cost of parking will be requested from the customer, please check for any parking restrictions ahead of the bookings start time.
In the unfortunate event of damage please respond to your email confirmation by sending clear images of the damage.
When items are damaged all claims must be made within 24 hours of the bookings completion time.
Yes, but if the driver is asked to stop and collect more items and this was not entered into the route during the online quote process driver may request an additional fee for labour and time.
Yes, you will only see quotes on our webite for times we are available for work.
The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.
Yes, You can call A&E Removals by dialing the number on our website or displayed inside your text/email confirmation.
The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with the room names there going to as it helps with the drivers speed when unloading the van. If you require a quote which includes A&E Removals staff professionally packing your items before transport please request a quote from the [Contact Us] section of our website.
Yes, A&E Removals have the tools required for dismantling and re-assembly tasks.
Yes, if you require packing boxes or materials please add this information into the breif description box during the online quote process on the website.
Yes, A&E Removals can provide a packing service, if required please add this into the brief description box on during the quote process on our website.
Yes, all quotes received on our website include VAT.
The only extra charge would be for extra time on the day, the extra time charges will be displayed clearly next to your online quote on our website.
